Experts in container rentals, sales and customization. | Let us help you today! 800.686.9114
Southwest Mobile Storage is a family-owned shipping container business founded in 1995. Our strength for more than 25 years comes from the specialized knowledge and passion of our people, along with serving over 24,000 commercial, construction and residential customers. Our facility and expertise in maintaining, manufacturing, and delivering corrugated steel containers is unrivaled in the industry.
While the rental side of our business is regional with branches throughout the Southwest, our container sales and modification operations are nationwide and becoming global. Phoenix, AZ offers a wide selection of portable offices and mobile storage containers you can rent, buy or modify.
Our experts in container rental, sales and customization are committed to providing you the highest quality and best experience from service to delivery - our reputation depends on it.
Whether your need is for storage, office space, moving, multi-purpose or custom use, we've got your back. Here's how:
We bring your storage container to you for convenient, easy access at your home, business or jobsite. Plus, you'll get more choice in storage space and better security, for a fraction of the cost of a pod or add on building, saving money and energy.
Not enough room to keep a storage container at your business, home or construction site? No problem - we can store it for you. Plus, you get 70% more space and better security, for a fraction of the cost of public storage units.
Need a permanent storage solution for your business, residence or construction? We sell new and used shipping containers in many sizes with a variety of add-ons. Or customize a container to your specific storage needs with our certified fabrication experts.
Take your time packing with our moving containers. We'll deliver to your business or home and pick it up whenever you're ready to move. So, you don't have to stress about moving or making multiple trips in one day, like if you rented a moving truck.
Our moving container solutions ensure the long-distance move of your home or business is highly efficient and affordable throughout the southwest. In fact, we usually cost 20%-40% less than full-service movers.
We understand move-in and move-out dates might be different. We can store your moving container at our highly secure facilities until you're ready to move to your new home or business location, and you can conveniently access it at any time.
Whether you need a workspace, conference room, or other office requirement, our ground-mounted mobile offices meet any and all of your business needs. Plus, it's faster and easier than building additions.
If you need your shipping container to serve multiple uses, such as office-storage combos, breakrooms and even utilities, we've got you covered. We'll modify a custom container to fit your business needs and bring your business to the next level
We'll create a custom container to fit your unique needs anywhere in the US. With our container modification expertise, we make any idea a reality. From pop-up stores to multi-story structures, our unrivaled facilities and fabrication experts do it all.
With Southwest Mobile Storage, you get much more than a POD or typical Conex box. You also get high security, unparalleled service and unmatched container modification expertise and facilities. No other company offers that much.
Shipping containers and storage containers come in a range of sizes. The most common external lengths are 20ft and 40ft with a width of 8ft. ISO Containers are typically 8ft 6in tall, but high cube containers are 9ft 6in tall. We also have steel containers in a variety of sizes from 10ft long to 45ft long to rent or buy, and we can modify shipping containers into any size you want.
Having flexible storage containers options is important, but security is crucial to protect your peace of mind and your possessions.
At Southwest Mobile Storage, we don't believe in leaving things to chance. We want you to rest easy knowing your inventory, documents, tools, equipment and other items are safe 24/7. That is why we equip SMS high-security slide bolt locking systems and lockboxes on our entire fleet of rental freight containers.
Contact us to speak with a helpful, friendly representative to better understand our full range of capabilities. We are happy to answer any questions you have, go over pricing and set up a time and place to deliver your Conex box. Our quotes are 100% free and you are under no obligation to pay for your consultation.
When you own a business or manage one, it's crucial to have efficient, affordable ways to store inventory and supplies, whether it's to grow your business or adapt to changes in the market, like the many caused by the pandemic.
Renting storage containers to keep at your business eliminates the cost and hassles of sending your staff to offsite storage facilities. Steel containers with roll up doors make storing and retrieving items faster and easier. Auto repair shops and other businesses that need easy access throughout the workday to secure storage for tools, parts, equipment or supplies find renting shipping containers to be the best solution for their business storage needs. Southwest Mobile Storage has your back.
Renting portable offices gives your business more workspace, breakrooms, pop up stores, security booths and more, without the cost and red tape associated with constructing building additions. Plus, a steel storage container fits neatly into one parking space and provides much stronger security than Pods and way more convenience than self-storage units.
If you have a specific need, we can modify shipping containers to build whatever you need to grow your business. Whether it's a portable workspace to run your business, like a pop-up container bar, or a durable facility for scientific research, like a container laboratory, or even a container gym, our unrivaled fabrication facility and modification experts got you covered. Our full-time, in-house staff of certified welders, engineers, electricians, carpenters and painters have over 500 years combined experience modifying thousands of container projects for just about any business use you can imagine.
Building additions to your home can be very expensive and requires going through the hassle of securing permits and waiting for construction. You can save money, time and stress by modifying a shipping container instead. Whether you need additional space for a home gym, recreation or storage, we can convert steel containers into anything you can imagine. Our custom container gyms, man-caves or she-sheds, garages and more give you the extra space you need without the hassle, cost and wait that comes with home renovation.
Renting shipping containers for temporary storage, either when moving or dealing with restoration from a fire or flood, provides a secure, convenient way to keep your belongings close for accessing them whenever you need to. Plus, renting mobile storage containers for moving costs less than traditional movers and allows you to take your time packing, reducing the stress that comes from moving. You can also rent portable offices for your home to make working remotely distraction-free.
With an extensive in-house staff and 90,000 sq ft container modification facility, we're able to deliver consistently high quality and work on multiple projects simultaneously for a fast turnaround.
Other companies don't have the facility, staff or resources to modify shipping containers and will outsource the work to various shops who may not have the special experience or tools needed to modify the right way.
You can rest assured knowing your custom container is safe in our hands. Our certified weld and quality control inspectors ensure everything is structurally sound and built to your specifications through every step of the process.
Renting a moving container from us makes your move much less stressful because you won't have to rush to pack your whole house into a moving truck in one day. Instead, you can take your time packing over the course of a month.
Our ISO shipping containers are weatherproof and come with vault-like security, so you don't have to worry about theft or damage to your belongings.
You won't get that level of security from U-Haul or other moving truck companies.
Renting a storage container at your home keeps your belongings close and gives you convenient 24/7 access, so you're always able to retrieve the contents of your container when you need to.
We know move in and move out dates don't always line up. We can store your packed rental container at our secure facility until your new home is ready.
With our mobile storage containers for rent in Phoenix, AZ, you can save up to 40% when compared to full-service long-distance movers, while gaining more flexibility in your schedule.
We know your needs may change suddenly. With our extensive inventory and variety of sizes of portable offices and shipping containers to rent, buy or modify in Phoenix, AZ, we provide fast service and the best value possible so it's easy for you to get whatever you need when you need it.
Renting storage containers and portable offices from us gives you more flexibility when it comes to your schedule and options. If you don't have enough space at your current location or simply would prefer offsite storage, you can keep your rental storage and office containers at your location or ours - whichever is most convenient for you. You also get more options to choose from when it comes to size and features, like portable offices with divided rooms for private meetings or office/storage combos for storage and office space in one container. All while costing a fraction of the price of a pod or self-storage facility.
- Construction Office for Rent
- Modified Commercial Office
- Custom Mobile Communications Tower
- Custom Painted Mobile Office for Hotel Use
- Modified Shipping Container Monitoring Station
- Office Storage Combo for Rent
You can also buy new or used freight containers from us and choose from a variety of add-ons, including lights, electricity, doors and windows. Or fully customize a shipping container to save time, money and energy by skipping the expensive, lengthy process of constructing building additions. We can modify a Conex box into whatever you can imagine for any use you need, from construction tool cribs to office buildings, monitoring stations, mobile communication towers and much more. The possibilities are endless.
You'll never face hidden fees or surprises with us. We give you transparent billing up front at the best prices.
With us, you get a reliable, dedicated point of contact, who keeps you updated every step of the way. You can rest assured knowing you'll always get what you need, when you need it.
No other company has the breadth and depth of staff and experience that we do when it comes to modifying shipping containers. Our certified welders, engineers, electricians, plumbers, carpenters and painters have more than 500 years of combined experience in fabricating custom steel containers.
We prorate your rent by the day after the first 28-day billing cycle, so you don't have to pay for a full month when you only have your mobile containers and offices for a few days.
While other companies may be able to do small container modifications, most don't have an in-house fabrication staff or 90,000 sq ft fabrication facility like we do. As a result, they outsource the work on your custom container, so you don't know who's actually building it.
Rest assured knowing your modified shipping container will be built to the highest quality standards. Our certified weld and quality control inspectors check every step of the fabrication process to ensure everything is structurally sound and built to your specifications.
Whether you're in need of a storage container for your commercial business, a portable office for your construction site, or a moving container for your home, our process is simple and straightforward.
Choose the mobile storage solution that works best for your needs. In this step, you will let us know the number of containers you need, their sizes and what types of doors to equip.
Let us know if you would like to add any of our rental options, like a folding table or shelving.
Choose from padlocks, puck locks and other enhanced security options. All of our storage containers come standard with dual-locking, vault-like security.
You can expect standard delivery within 3-5 days of your order. If you need expedited delivery, we will do everything in our power to accommodate your needs.
Do you need to keep your shipping container at our location? Prefer to have our team deliver your packed container to a location of your choice? Let us know, and we'll be by your side to work out the logistics.
Let our team know where we should deliver your mobile storage container for rent in Phoenix, AZ. Be sure to let us know if there are any special conditions that might prevent our drivers from entering your chosen destination. Before you schedule your delivery, let us know which direction you would like the doors of your container to face.
Our drivers can deliver your storage container Monday-Friday, between the hours of 6AM and 2PM local time. Our two-hour delivery window is the most precise in the industry. If you desire another delivery time outside of our standard delivery options, we will do our best to accommodate your needs. As a courtesy, our driver will call you at least 30 minutes before they arrive at your drop-off destination.
Before we deliver your Conex box, prepare your delivery area by ensuring that there are no low overhangs, arches, wires, trees or any other obstacles that could interfere with your delivery. It's a good idea to mark the space where you would like your steel container placed.
When our driver arrives, they will back our truck into the space where you would like your shipping container placed. Once we arrive, we will ensure that your container is delivered safely and securely. If placed on asphalt or pavement, we will use wood dunnage pads to make sure your ground surface is protected and the container is level.
Check out our FAQ page or reach out to our helpful customer service team today @
480.660.0493PHOENIX - Investigators allege an Arizona man assaulted a flight attendant during a Delta flight to Phoenix Sky Harbor Airport.According to court documents, FBI investigators accuse Christopher Alexander Morgan is accused of interfering with a flight crew member.The incident happened onboard Delta flight 2908, which was flying from Phoenix from Atlanta on April 22.Incident began prior to takeoffAccording to investigators, Morgan was uncooperative prior to the flight taking off, and refused to co...
PHOENIX - Investigators allege an Arizona man assaulted a flight attendant during a Delta flight to Phoenix Sky Harbor Airport.
According to court documents, FBI investigators accuse Christopher Alexander Morgan is accused of interfering with a flight crew member.
The incident happened onboard Delta flight 2908, which was flying from Phoenix from Atlanta on April 22.
According to investigators, Morgan was uncooperative prior to the flight taking off, and refused to comply with instructions from flight crews. During the flight, Morgan was offered a non-alcoholic beverage when he requested a second alcoholic drink, which angered him.
At this point, investigators said Morgan used profanity and a homophobic slur on the flight attendant, and threw a glass of ice at him. When that flight attendant went to the galley near the cockpit to inform the captain, via an airplane telephone, about the disruption, Morgan got out of his seat, grabbed the phone from the flight attendant, and hit him in the chest with it.
Another passenger, according to court documents, heard Morgan use another homophobic on the flight attendant, as well as seeing Morgan taking the airplane phone from the flight attendant, and throwing it at him.
Morgan was later interviewed by the FBI, after the plane landed in Phoenix.
"According to Morgan, he was traveling home to Arizona. Morgan said the flight attendant was homosexual and that this made him uncomfortable," read a portion of the court documents. "Morgan said that he is homophobic, and that it is possible he could have been intimidating to the flight attendants. He said that his homophobia may have caused his temper towards the flight attendant to escalate."
Morgan, according to investigators, admitted calling the flight attendant a homophobic term, but denied assaulting the flight attendant, and said he never touched a telephone.
A spokesperson with Delta has issued a statement on the incident, which reads:
In February, officials with Delta requested that the U.S. Department of Justice put any person convicted of a disruption on board a flight to the national "no fly" list. The airline's CEO, Ed Bastian, said the rate of incidents on the airline has increased nearly 100% since 2019.
Also Read: FAA says unruly airline passenger reports down 50% so far in 2022
"This action will help prevent future incidents and serve as a strong symbol of the consequences of not complying with crew member instructions on commercial aircraft," Bastian wrote in the letter furnished to The Associated Press by Delta Air Lines.
The Associated Press (AP) contributed to this report.
Forecasters report Monday's southerly winds have restrained the smoky gray haze, which resulted from the Crooks Fire north of Flagstaff, into the northern regions.The clearing comes as Phoenix prepares for fairly warm weather over the next few days, with Wednesday having a 35% chance of breaking 100 degrees."It's going to be fairly warm over the next couple of days," Mark O'Malley, meteorologist with National Weather Service in Phoenix, said. "High temperatures this afternoon in the lower-to-middle...
Forecasters report Monday's southerly winds have restrained the smoky gray haze, which resulted from the Crooks Fire north of Flagstaff, into the northern regions.
The clearing comes as Phoenix prepares for fairly warm weather over the next few days, with Wednesday having a 35% chance of breaking 100 degrees.
"It's going to be fairly warm over the next couple of days," Mark O'Malley, meteorologist with National Weather Service in Phoenix, said. "High temperatures this afternoon in the lower-to-middle 90s, and tomorrow, it'll be even warmer with temperatures in the upper 90s."
On average, Phoenix breaks 100 degrees on May 2. Last year, the first 100 degree day was May 5. O'Malley said the Valley is "right on schedule" for Arizona's stereotypical summer heat.
National Weather Service forecasters urge people to take precaution as we head into the warmer weather. Forecasters urge everyone to hydrate and to take breaks in shady or air-conditioned spots if they plan on working or recreating outside.
"Don't spend too much time in the direct sunlight. Outside of a sunburn, which is very easy to get this time of year, you could become dehydrated very quickly," O'Malley said.
Nearly 3,000 people visit Arizona emergency rooms because of heat-related illnesses annually, according to the Arizona Department of Heath Services. AZDHS recommends hydrating in addition to monitoring the elderly or young for heat stroke.
According the the Arizona Department of Environmental Quality, southern winds will push smoke from the Crooks Fire away from Phoenix and toward Prescott, Prescott Valley, and around the Verde Valley.
"Light to moderate smoke impacts will be possible as the smoke interacts with terrain and may reach the ground from time-to-time during the afternoon," said the smoke forecast for Tuesday.
Smoke from the Tunnel Fire burning northeast of Flagstaff will also be impacted by the forecasted light southern winds. There may be some light impact on Navajo and Hopi tribal land.
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The 2022-23 season, which begins in September will include classics like "Cinderella" as well as some more contemporary pieces. PHOENIX, AZ — Ballet Arizona has announced its upcoming 2022-2023 season, which will include classics like "Giselle" and holiday favorite, "The Nutcracker" along with more contemporary shows.Ballet Arizona's 37th season is set to begin with "Contemporary Moves" on Sept. 22-25 at the Orpheum Theater."Contemporary Moves celebrates masterful and ...
PHOENIX, AZ — Ballet Arizona has announced its upcoming 2022-2023 season, which will include classics like "Giselle" and holiday favorite, "The Nutcracker" along with more contemporary shows.
Ballet Arizona's 37th season is set to begin with "Contemporary Moves" on Sept. 22-25 at the Orpheum Theater.
"Contemporary Moves celebrates masterful and diverse choreography, music, and tone with works from both emerging and celebrated choreographers," Ballet Arizona said in a news release.
The show will include three short ballets that are meant to be viewed like a collection of short stories.
Then, on Oct. 20-23 the company will perform "Cinderella" at Symphony Hall with musical accompaniment from the Phoenix Symphony and choreography by Ballet Arizona's Ib Andersen.
The beloved storybook tale will include glass slippers, a fairy godmother and the classic happily ever after moment.
As always, the company will perform "The Nutcracker" in celebration of the winter holiday season from Dec. 9-24 at Symphony Hall with live music from The Phoenix Symphony and choreography from Andersen.
"Whether this is your first Nutcracker or your 101st, this heartwarming tradition never fails to enchant and draw smiles from all," the ballet said.
The New York Times has previously named Ballet Arizona's performance of "The Nutcracker" as "among the top three in the country."
For fans of love, tragedy and dance, on Feb. 9-12, 2023, Ballet Arizona will perform "Giselle" at the The Madison Center for the Arts. "Giselle" tells the tragic romantic story of a woman who dies of a broken heart. It is famous for the ghostly women, called wilis, who take revenge on the man who betrayed her.
"Achingly beautiful, Giselle is an enrapturing work of art that draws audiences in with themes of enduring love, tragedy, and romance," according to Ballet Arizona.
On May 4-7, the company will perform its "All Balanchine" show with works from the world-celebrated choreographer, George Balanchine, staged by Andersen.
Andersen is one of only a handful of artists around the world authorized by the The Balanchine Trust to stage the deceased choreographer's work. The show will be accompanied by music from The Phoenix Symphony and is set to take place at Symphony Hall.
The Balanchine show will include "Raymonda Variations" in which the dancers will show off precise technique and end with several solos and "Emeralds," which according to the ballet, "evokes the elegance and romanticism of 19th century ballet."
The show will also include Balachine's "The Four Temperaments," an experimental ballet that portrays the four personality types of melancholic, sanguinic, phlegmatic and choleric, harkening back to medieval times.
"The Four Temperaments introduced new possibilities for ballet that continue to challenge dancers and audiences equally," Ballet Arizona said.
Ballet Arizona will end its 2022-23 season with "An Evening At Desert Botanical Garden, nightly Tuesday through Saturday May 16-June 3, 2023.
Ballet Arizona tells viewers to expect the unexpected during a contemporary ballet choreographed by Andersen, and performed in a desert landscape with the backdrop of a setting sun.
Tickets are on sale now for the remaining works in the company's 2021-22 season, including "Juan Gabriel," May 5-8 at Symphony Hall and this year's "An Evening at Desert Botanical Garden," May 17-June 2.
--> Sorry, we're having issues playing this video.In the meantime, try watching one of the videos below.PHOENIX, AZ — Festivals, comedy shows, celebrations of Cinco de Mayo, new restaurants, and Children’s Day- there are plenty of activities to keep Arizonans busy this weekend!Here’s our weekend round-up of things to do.Arizona’s Women's ExpoSpecial guests coming to the event include Savannah Chrisl...
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PHOENIX, AZ — Festivals, comedy shows, celebrations of Cinco de Mayo, new restaurants, and Children’s Day- there are plenty of activities to keep Arizonans busy this weekend!
Here’s our weekend round-up of things to do.
Arizona’s Women's ExpoSpecial guests coming to the event include Savannah Chrisley, Loni Love, Garcelle Beauvais, and Caroline Rhea.When: April 30 - May 1, 2022Time: Saturday 10 a.m. - 5 p.m. & Sunday 11 a.m. – 5 p.m.Location: Phoenix Convention Center [100 N 3rd St]Cost: $10
A Night of Paz, Love & Funk!What is it: The indie music festival will feature the following artist: Chrisol, The Brown Boyz, The Voxes, Secret Attraction and DJ Awdre.When: Saturday, April 30; doors open at 8 p.m.Location: Crescent Ballroom [308 N. 2nd Ave Phoenix AZ 85003]Cost: General Admission $20, VIP $50.
“Golden Hour with the Goldens” What is it: According to a press release, it’s an event focused on “rescuing displaced Golden Retrievers and finding them loving homes.”When: Saturday, April 30Time: 4- 7 p.m.Location: The Spire Bar at the Arizona Biltmore [2400 E Missouri Avenue]
Rainbows Festival 2022What is it: The event is a “celebration of the diversity of the LGBTQ+ community.” According to event officials, each year the festival draws a crowd of over 25,000 people.When: April 30 - May 1Time: 10 a.m.- 6 p.m.Location: Heritage Square Park [113 N. Sixth St.]Cost Admission FREE
Scottsdale Jazz FestivalWhen: Saturday, April 30Time: 3 p.m. to 10 p.m.Location: Scottsdale Civic Center Park, northeast lawn: 3939 N Drinkwater Blvd.Cost: General Admission $25
Guerra de ChistesWhat is it: A comedy event based on a Mexican television show.When: Saturday, April 30Time: 8 PMLocation: Orpheum Theatre [203 West Adams]Cost: Tickets prices start at $30
Chris D'EliaWhen: Saturday, April 30Two showtimes: 7 p.m. and 9:30 p.m.Location: Celebrity Theatre [440 North 32nd Street]Cost: Tickets start at $40.50
Cinco De Mayo on May 1stFamily event at the Enchanted Island Amusement Park this weekend. Enjoy live entertainment at the park “authentic” Mexican food.When: May 1Time: 12 p.m. - 8 p.m.Location: 1202 W Encanto Blvd in PhoenixCost: $23.75 (plus tax) Unlimited Ride Wristbands but there are FREE activities.
Street Fair and Car ShowWhat is it: The Cinco de Mayo Street Fair & Car Show takes place South Phoenix that promises to have entertainment, food and Lowriders.When: Sunday, May 1, 2022Time:4 p.m.- 10 p.m.Location: Old School City [6062 South Central Avenue]Cost: FREE
Salt River Tubing opens SaturdayGet your floaties ready — Salt River Tubing season starts April 30! Salt River Tubing will be open daily from 9 a.m. to 6:30 p.m., “weather and water flow conditions permitting.”Cost: $21 + tax per person.Location: 9200 N Bush Hwy Mesa, AZ 85215
Día del Niño at the Phoenix ZooWhat is it: Celebrate Children’s Day at the zoo with Mariachi bands, folkloric dancers, Dora & Diego Meet & Greet, Bubble Station and more.When: Saturday, April 30Time: 9 a.m. to 2 p.m.Location: Phoenix Zoo [455 N. Galvin Parkway]Cost: All event activities included with general admission.
Día De Los Niños - Movie In The ParkWhat’s happening: End the special day with the Disney’s movie “Encanto” at the park.When: April 30Time: 7-9 p.m.Location: Civic Space Park in Downtown Phoenix [424 N Central Ave]Cost: FREE
Arizona Coyotes vs. Nashville PredatorsWhen: Friday, April 29Time: 7:30 PMLocation: Gila River Arena [9400 W Maryland Ave]Cost: Tickets start at $26
Desert Botanical Garden’s spring butterfly exhibitTime: 9:30 a.m. – 5 p.m.Cost: Free with general admission.Location: Desert Botanical Garden [1201 N. Galvin Parkway]
Ski up north at the Arizona Snowbowl (through May 1) Where: 9300 North Snowbowl Road- Flagstaff, AZ 86001. Cost: Tickets start at $29 and kids 12 and younger ski FREE.
Immersive Klimt Revolution (open daily) Where: Lighthouse ArtSpace Phoenix [4301 N. Scottsdale Road]. Cost: Ticket prices start at $34.99; tickets for children between the age of 6 to 16 years of age cost $29.99.
Verde Valley Wine FestivalTired of the heat? Take a trip to Cottonwood for this wine festival that’ll have 20 wineries, live music and culinary treats.When: Saturday, April 30 from 12 p.m.- 5 p.m.Location: Old Town Activity Park, at 187 E Pima St. in the city of Cottonwood.Cost: General admission- $35 online, $45 the day of the event.
NEW RESTAURANTS TO CHECK OUTCall her Martina in ScottsdaleThe restaurant is owned by the Moreno family, whose goal is to share “traditional recipes” with a “twist” so that the east Valley has a new take on what Mexican cuisine “is nowadays.”
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Phoenix CoquiIf you’ve never experienced Phoenix Coqui – or ever tried Puerto Rican food - you’re in for a treat! The menu includes empanadillas, mofongo, papas locas, alcapurria and jugo de parcha.
Huss Brewing Co. in downtown PhoenixThe taproom is “housed inside an indoor-outdoor space carved into the north façade on Monroe Street between 2nd and 3rd Streets."
The email appeared to be from USAA Federal Savings Bank, where Christansen has been a longtime member.PHOENIX (3TV/CBS 5) - The scam started in Thomas Christansen’s email inbox. “On April 13, I received an email that stated there was a new person that had been added to my account,” he said. The email appeared to be from USAA Federal Savings Bank, where Christansen has been a longtime member. He knew he hadn’t added anyone to his account, so he clicked the link to log in and resolve the issue.&ldqu...
The email appeared to be from USAA Federal Savings Bank, where Christansen has been a longtime member.
PHOENIX (3TV/CBS 5) - The scam started in Thomas Christansen’s email inbox. “On April 13, I received an email that stated there was a new person that had been added to my account,” he said. The email appeared to be from USAA Federal Savings Bank, where Christansen has been a longtime member. He knew he hadn’t added anyone to his account, so he clicked the link to log in and resolve the issue.
“That’s when things sort of ran amuck,” Christensen told 3 On Your Side. He was locked out of his account. “I can’t get in any way, shape, or form,” he said. “They have taken it over completely. Whoever this is that is doing this has completely taken my bank account.”
He called USAA for help but experienced hours-long call wait times. “The first phone call, my wait time was eight and a half hours. The second one was 11 hours,” he said, “And at this point, I don’t know what to do.”
Christensen turned to 3 On Your Side. Last week, he had seen our report warning USAA customers to be on the lookout for scammers posing as the bank. “I saw your article and I was amazed,” he said. “I was like, ‘This is me!’ This is exactly what’s happening.’”
According to Stacey Nash, the senior vice president of USAA Federal Savings Bank, there has been an increase in spoofing or imposter fraud targeting members, resulting in longer than usual call wait times for customer service. 3 On Your Side helped Ed and Cyndy Evans get $2,000 returned to their account after falling victim to the scam.
“It’s despicable,” Nash said in an interview last week. “The second you get an email, a text, or a phone call, be immediately just a little bit on guard or on alert because these criminals are going after consumers directly.”
We asked USAA to investigate Christensen’s case. He says after we got involved, he received a call from the real USAA. His situation is resolved now, and he has access to his account. Still, in the time that had passed while he was waiting on hold, Christensen says the scammers had added six checking accounts and six savings accounts under his primary account. A spokesperson for USAA said the bank continues to work with local and federal authorities to “identify and shut down these fraudsters.”
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You can rent, buy or modify steel containers at our branches in AZ, CA and CO.
800.686.9114
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If you’re interested in buying or modifying steel containers, we can help you nationwide.
800.686.9114
We lease and sell new and used ISO steel shipping containers and ground-mounted mobile offices for construction, commercial and residential moving and storage in Arizona, California and Colorado. Our certified fabrication experts also modify custom shipping containers you can buy nationwide. No matter your industry or business, we can fit your unique needs.
