Southwest Mobile Storage - Best Mobile Storage & Office Containers In Sun City, AZ
Southwest Mobile Storage is a family-owned shipping container business founded in 1995. Our strength for more than 25 years comes from the specialized knowledge and passion of our people, along with serving over 24,000 commercial, construction and residential customers. Our facility and expertise in maintaining, manufacturing, and delivering corrugated steel containers is unrivaled in the industry.
While the rental side of our business is regional with branches throughout the Southwest, our container sales and modification operations are nationwide and becoming global.
Sun City, AZ offers a wide selection of portable offices and mobile storage containers you can rent, buy or modify.
Our experts in container rental, sales and customization are committed to providing you the highest quality and best experience from service to delivery - our reputation depends on it.
Whether your need is for storage, office space, moving, multi-purpose or custom use, we've got your back. Here's how:
40ft Shipping Container
Mobile Storage Containers for tim miller
Alicia was AMAZING to work with - so helpful, kind, and patient. I started my inquiry and got everything booked and a delivery date set for the same week. She was thorough and answered all of my silly questions as this was my first time renting a storage unit. The delivery driver was so patient and helpful as well (don't know his name, sorry!). Their prices are lower than the other competitors out there, and for the wonderful customer service we experienced, we would go with Southwest alone just for that fact! Thank you Alicia!!!
Google
40ft Shipping Container
Mobile Storage Containers for Krystal B.
Alicia was AMAZING to work with - so helpful, kind, and patient. I started my inquiry and got everything booked and a delivery date set for the same week. She was thorough and answered all of my silly questions as this was my first time renting a storage unit. The delivery driver was so patient and helpful as well (don’t know his name, sorry!). Their prices are lower than the other competitors out there, and for the wonderful customer service we experienced, we would go with Southwest alone just for that fact! Thank you Alicia!!!
I recently had the pleasure of working with Southwest Mobile Storage and I am beyond impressed with their exceptional customer service. I would like to especially mention Josephine and Alicia who went above and beyond to make my experience a positive one. From start to finish, Josephine was kind, articulate, and responsive. She followed up with me without me having to ask twice and made everything so easy. I cannot express enough gratitude for the level of service I received from Josephine and the entire team at Southwest Mobile Storage. They truly exceeded my expectations, and I would recommend their services to anyone without hesitation. Thank you, Josephine as well as Alicia and Southwest Mobile Storage, for your outstanding customer service. You deserve a five-star rating and more!
Good company. Very honest! We did not purchase a container from them but the customer service and honesty plus prompt response was top notch! Joe called me the very next day to give me pricing and was very upfront. In the future I will definitely check back with this company for any of our storage container needs.
A very professional and pleasant staff. The container was clean and freshly painted. Delivery of the container was prompt and the driver was as professional as could be. Our overall experience was great.
SMS is great t work with. My salesman Darren Couts is excellent tot work with. His promptness and attention to detail are spot on. I would recommend him and SMS to any contractor in the valley
Google
NO MATTER YOUR NEED, WE'VE GOT YOUR BACK.
STORE AT YOUR LOCATION
We bring your storage container to you for convenient, easy access at your home, business or jobsite. Plus, you'll get more choice in storage space and better security, for a fraction of the cost of a pod or add on building, saving money and energy.
STORE AT OUR LOCATION
Not enough room to keep a storage container at your business, home or construction site? No problem - we can store it for you. Plus, you get 70% more space and better security, for a fraction of the cost of public storage units.
CUSTOM STORAGE
Need a permanent storage solution for your business, residence or construction? We sell new and used shipping containers in many sizes with a variety of add-ons. Or customize a container to your specific storage needs with our certified fabrication experts.
LOCAL MOVE
Take your time packing with our moving containers. We'll deliver to your business or home and pick it up whenever you're ready to move. So, you don't have to stress about moving or making multiple trips in one day, like if you rented a moving truck.
LONG-DISTANCE MOVE
Our moving container solutions ensure the long-distance move of your home or business is highly efficient and affordable throughout the southwest. In fact, we usually cost 20%-40% less than full-service movers.
MOVING & STORAGE
We understand move-in and move-out dates might be different. We can store your moving container at our highly secure facilities until you're ready to move to your new home or business location, and you can conveniently access it at any time.
OFFICE USE
Whether you need a workspace, conference room, or other office requirement, our ground-mounted mobile offices meet any and all of your business needs. Plus, it's faster and easier than building additions.
BUSINESS USE
If you need your shipping container to serve multiple uses, such as office-storage combos, breakrooms and even utilities, we've got you covered. We'll modify a custom container to fit your business needs and bring your business to the next level
CUSTOM USE
We'll create a custom container to fit your unique needs anywhere in the US. With our container modification expertise, we make any idea a reality. From pop-up stores to multi-story structures, our unrivaled facilities and fabrication experts do it all.
You'll get your own dedicated storage and container expert to serve as your one point of contact for easy, convenient service you can trust.
With our wide selection of intermodal containers for sale and rent, you'll find exactly what you need, from size, to type and condition.
We maintain our rental fleet to the highest standard - our integrity depends on it.
Our certified, experienced Conex container modification experts have more than 500 years combined experience modifying ISO containers.
All of our containers come with high security dual-locking system for no additional charge, so you can rest assured your stored items stay safe and that you don't have to pay extra for it.
At our unrivaled 90,000 sq ft indoor fabrication facility, ensuring your custom shipping container is made exactly to your specifications.
With our level of service, quality and expertise, you won't find a better value anywhere else.
Our portable offices include lighting and electrical outlets, internet hookups, HVAC and were crafted by our in-house steel container fabrication experts for top-quality construction.
Premium Quality - High Security
With Southwest Mobile Storage, you get much more than a POD or typical Conex box. You also get high security, unparalleled service and unmatched container modification expertise and facilities. No other company offers that much.
Shipping containers and storage containers come in a range of sizes. The most common external lengths are 20ft and 40ft with a width of 8ft. ISO Containers are typically 8ft 6in tall, but high cube containers are 9ft 6in tall. We also have steel containers in a variety of sizes from 10ft long to 45ft long to rent or buy, and we can modify shipping containers into any size you want.
SMS Mobile Storage Containers have these high quality features:
1/8" thick steel plate bottom side rails
High strength steel supporting cross members
1 1/8" thick hardwood floor with galvanized self-tapping screws
16-gauge corrugated steel walls
16-gauge roof
270-degree swing cargo door(s)
High security dual-locking system*
Spot-grinded, primed & repainted with a beige high-grade water reducible alkyd direct-to-metal enamel*
* Comes standard on all rental units
SMS portable workspace containers have these structural features:
High security window bars, lever & deadbolt set with lock box
Studs & R-19 Insulation covered with wood paneling
1 1/8" marine board floor is covered with a durable single part gray epoxy coating
Dual pane low-E horizontal sliding windows with screens and miniblinds
18 Gauge steel polystyrene core 3-hour fire rated personnel door
All of our workspaces are manufactured in-house and arrive new or restored to factory specifications
Exterior load center operating on 100 Amp single phase 230 Volt power
Light switch, receptacles and 4' light fixtures; all wiring is Romex 12/2
CAT-6 voice and data lines with electrical junction box
HVAC units ranging from 1 ton to 2 ton on rentals; ability to customize up to 10 tons of cooling
Having flexible storage containers options is important, but security is crucial to protect your peace of mind and your possessions.
At Southwest Mobile Storage, we don't believe in leaving things to chance. We want you to rest easy knowing your inventory, documents, tools, equipment and other items are safe 24/7. That is why we equip SMS high-security slide bolt locking systems and lockboxes on our entire fleet of rental freight containers.
EVERY ONE OF OUR MOBILE STORAGE CONTAINERS FOR RENT IN Sun City, AZ, INCLUDES THE FOLLOWING SAFETY MEASURES:
High-security slide-bolt locking system and extra-long lock box, giving you twice the security and peace of mind.
No holes to ensure your rental shipping container is wind and water-tight.
No rust for your safety.
14-gauge corrugated steel for strength and reinforcement.
Contact us to speak with a helpful, friendly representative to better understand our full range of capabilities. We are happy to answer any questions you have, go over pricing and set up a time and place to deliver your Conex box. Our quotes are 100% free and you are under no obligation to pay for your consultation.
COMMERCIAL STORAGE CONTAINERS TO RENT, BUY OR MODIFY IN Sun City, AZ
When you own a business or manage one, it's crucial to have efficient, affordable ways to store inventory and supplies, whether it's to grow your business or adapt to changes in the market, like the many caused by the pandemic.
Renting storage containers to keep at your business eliminates the cost and hassles of sending your staff to offsite storage facilities. Steel containers with roll up doors make storing and retrieving items faster and easier. Auto repair shops and other businesses that need easy access throughout the workday to secure storage for tools, parts, equipment or supplies find renting shipping containers to be the best solution for their business storage needs. Southwest Mobile Storage has your back.
Renting portable offices gives your business more workspace, breakrooms, pop up stores, security booths and more, without the cost and red tape associated with constructing building additions. Plus, a steel storage container fits neatly into one parking space and provides much stronger security than Pods and way more convenience than self-storage units.
If you have a specific need, we can modify shipping containers to build whatever you need to grow your business. Whether it's a portable workspace to run your business, like a pop-up container bar, or a durable facility for scientific research, like a container laboratory, or even a container gym, our unrivaled fabrication facility and modification experts got you covered. Our full-time, in-house staff of certified welders, engineers, electricians, carpenters and painters have over 500 years combined experience modifying thousands of container projects for just about any business use you can imagine.
WHETHER YOUR BUSINESS IS COMMERCIAL, HEALTHCARE, GOVERNMENT OR EDUCATION, OR YOUR INTEREST IS TO RENT, BUY OR MODIFY SHIPPING CONTAINERS, SMS HAS YOU COVERED:
Offsite storage alternatives cause a mess of hassles and headaches. Expanding office space and storage capacity at your location saves time, money and hassle of making multiple trips offsite.
We offer more choice in security, size and features in steel Conex boxes or ISO shipping containers than a public storage unit or Pod for less cost and far greater service.
We offer flexible, month-to-month rental agreements and prorate by the day after your first 28-day billing cycle.
With us, you get a dedicated account manager you can rely on, so you can focus on running your business than waste time with a different person every time you call that doesn't know or care as much.
While other companies may have some staff for modifying containers, most outsource the work, so you don't know who is actually doing the modifications or how much they're marking up the price.
When you modify a shipping container for your business, you won't have to worry about expensive, lengthy and complicated construction.
We have modified thousands of containers nationwide and internationally for more than 25 years for NASA, US Navy, GCP Applied Technologies, Helix and Sundt to name a few. And rent containers to Amazon, Walmart and many of other nationally recognized brands.
Our extensive staff makes it possible to custom build multiple projects simultaneously and our 90,000 sq ft indoor fabrication facility prevents contaminants from interfering with fabrication, which delivers better quality and precision.
HERE'S WHY YOU SHOULD CHOOSE US TO RENT, BUY OR MODIFY A SHIPPING CONTAINER FOR YOUR HOME:
With an extensive in-house staff and 90,000 sq ft container modification facility, we're able to deliver consistently high quality and work on multiple projects simultaneously for a fast turnaround.
Other companies don't have the facility, staff or resources to modify shipping containers and will outsource the work to various shops who may not have the special experience or tools needed to modify the right way.
You can rest assured knowing your custom container is safe in our hands. Our certified weld and quality control inspectors ensure everything is structurally sound and built to your specifications through every step of the process.
Renting a moving container from us makes your move much less stressful because you won't have to rush to pack your whole house into a moving truck in one day. Instead, you can take your time packing over the course of a month.
Our ISO shipping containers are weatherproof and come with vault-like security, so you don't have to worry about theft or damage to your belongings.
You won't get that level of security from U-Haul or other moving truck companies.
Renting a storage container at your home keeps your belongings close and gives you convenient 24/7 access, so you're always able to retrieve the contents of your container when you need to.
We know move in and move out dates don't always line up. We can store your packed rental container at our secure facility until your new home is ready.
With our mobile storage containers for rent in Sun City, AZ, you can save up to 40% when compared to full-service long-distance movers, while gaining more flexibility in your schedule.
MOBILE STORAGE CONTAINERS & PORTABLE OFFICES TO RENT, BUY OR MODIFY IN Sun City, AZ
We know your needs may change suddenly. With our extensive inventory and variety of sizes of portable offices and shipping containers to rent, buy or modify in Sun City, AZ, we provide fast service and the best value possible so it's easy for you to get whatever you need when you need it.
Renting storage containers and portable offices from us gives you more flexibility when it comes to your schedule and options. If you don't have enough space at your current location or simply would prefer offsite storage, you can keep your rental storage and office containers at your location or ours - whichever is most convenient for you. You also get more options to choose from when it comes to size and features, like portable offices with divided rooms for private meetings or office/storage combos for storage and office space in one container. All while costing a fraction of the price of a pod or self-storage facility.
-Rivian 40' Office Delivery R1
- Office Storage Combo for Rent
- Office 2017-7 R1
- Monitoring Station 1 R1
- Custom Communications Tower M R1
You can also buy new or used freight containers from us and choose from a variety of add-ons, including lights, electricity, doors and windows. Or fully customize a shipping container to save time, money and energy by skipping the expensive, lengthy process of constructing building additions. We can modify a Conex box into whatever you can imagine for any use you need, from construction tool cribs to office buildings, monitoring stations, mobile communication towers and much more. The possibilities are endless.
HERE'S HOW WE'VE GOT YOUR BACK:
You'll never face hidden fees or surprises with us. We give you transparent billing up front at the best prices.
With us, you get a reliable, dedicated point of contact, who keeps you updated every step of the way. You can rest assured knowing you'll always get what you need, when you need it.
No other company has the breadth and depth of staff and experience that we do when it comes to modifying shipping containers. Our certified welders, engineers, electricians, plumbers, carpenters and painters have more than 500 years of combined experience in fabricating custom steel containers.
We prorate your rent by the day after the first 28-day billing cycle, so you don't have to pay for a full month when you only have your mobile containers and offices for a few days.
While other companies may be able to do small container modifications, most don't have an in-house fabrication staff or 90,000 sq ft fabrication facility like we do. As a result, they outsource the work on your custom container, so you don't know who's actually building it.
Rest assured knowing your modified shipping container will be built to the highest quality standards. Our certified weld and quality control inspectors check every step of the fabrication process to ensure everything is structurally sound and built to your specifications.
HOW RENTING A STORAGE CONTAINER AND MOBILE OFFICE WORKS
Whether you're in need of a storage container for your commercial business, a portable office for your construction site, or a moving container for your home, our process is simple and straightforward.
Choose Your Container
Choose the mobile storage solution that works best for your needs. In this step, you will let us know the number of containers you need, their sizes and what types of doors to equip.
Choose Your Options
Let us know if you would like to add any of our rental options, like a folding table or shelving.
Choose Your Security
Choose from padlocks, puck locks and other enhanced security options. All of our storage containers come standard with dual-locking, vault-like security.
Choose Your Delivery Timeframe
You can expect standard delivery within 3-5 days of your order. If you need expedited delivery, we will do everything in our power to accommodate your needs.
Pick-Up Planning
Do you need to keep your shipping container at our location? Prefer to have our team deliver your packed container to a location of your choice? Let us know, and we'll be by your side to work out the logistics.
HOW RENTING A STORAGE CONTAINER AND MOBILE OFFICE WORKS
1
DETERMINE DESTINATION
Let our team know where we should deliver your mobile storage container for rent in Sun City, AZ. Be sure to let us know if there are any special conditions that might prevent our drivers from entering your chosen destination. Before you schedule your delivery, let us know which direction you would like the doors of your container to face.
2
SCHEDULE DATE & TIME
Our drivers can deliver your storage container Monday-Friday, between the hours of 6AM and 2PM local time. Our two-hour delivery window is the most precise in the industry. If you desire another delivery time outside of our standard delivery options, we will do our best to accommodate your needs. As a courtesy, our driver will call you at least 30 minutes before they arrive at your drop-off destination.
3
PREPARE FOR YOUR MOBILE STORAGE CONTAINER DELIVERY
Before we deliver your Conex box, prepare your delivery area by ensuring that there are no low overhangs, arches, wires, trees or any other obstacles that could interfere with your delivery. It's a good idea to mark the space where you would like your steel container placed.
4
DELIVERY & SETUP
When our driver arrives, they will back our truck into the space where you would like your shipping container placed. Once we arrive, we will ensure that your container is delivered safely and securely. If placed on asphalt or pavement, we will use wood dunnage pads to make sure your ground surface is protected and the container is level.
HAVE QUESTIONS ABOUT MOBILE CONTAINERS TO Rent, Buy OR Modify IN Sun City, AZ?
Check out our FAQ page or reach out to our helpful customer service team today @
Latest News in Sun City, AZ
Man stung by nearly 2,000 bees in Sun City West to make full recovery; officials say
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SUN CITY WEST, AZ — A man is recovering at a hospital after being stung by nearly 2,000 bees in Sun City West on Saturday, August 21.
According to Arizona Fire and Medical Authority (AFMA), a maintenance worker in his 50s was working at Pebblebrook Golf Course when he encountered a beehive.
It's unclear exactly what led to the attack, but somehow the man disturbed a hive.
When AFMA crews arrived they said the man was covered in bees. One of the crew members stated, "We thought it was grass clippings on his face but as we got closer, we realized those were actually bees".
The fire crews wore bee hoods and turnouts to protect themselves while using a hose line filled with foam to subdue the bees.
The man was rushed to a hospital where he had to be intubated for about a week, according to AFMA officials.
On Monday, August 28, officials announced the man was no longer intubated and is expected to make a full recovery.
ABC15 spoke with Craig Powell and J.R. Derringer who were on the front 9 of Pebblebrook golf course during the incident, when their day went from relaxing to traumatizing.
As they were golfing they noticed a worker on the course.
“He stopped and he started swinging his arms,” said Craig Powell. “We didn’t pay a lot of attention to it at first.”
But then they saw the employee running on the fairway.
AFMA says it has responded to six bee incidents this year and 15 in 2022.
Arizona public health director to speak at Sun City West gathering
The Daily Independent at YourValley.nethttps://yourvalley.net/stories/arizona-public-health-director-to-speak-at-sun-city-west-gathering,418545
Who: Will Humble as guest speakerWhen: 9 a.m. Thursday, Sept. 21Where: Sun City West Foundation Webb Room, 14465 RH Johnson Blvd., Sun City WestMore Information: Email aauwnorthwestvalleymembership@gmail.com...
Who: Will Humble as guest speaker
When: 9 a.m. Thursday, Sept. 21
Where: Sun City West Foundation Webb Room, 14465 RH Johnson Blvd., Sun City West
More Information: Email aauwnorthwestvalleymembership@gmail.com
Sun City West Foundation Webb Room14465 RH Johnson Blvd.Sun City West, AZ View larger map
Special to Independent Newsmedia
The executive director for the Arizona Public Health Association will be a guest speaker at an upcoming West Valley event.
The Northwest Valley Branch of the American Association of University Women will host long-time public health enthusiast Will Humble to speak at the group’s first general meeting of its 2023-24 calendar year. The meeting starts at 9 a.m. Thursday, Sept. 21 in the Sun City West Foundation Webb Room, 14465 RH Johnson Blvd., Sun City West.
The group’s September theme is “School Safety,” and Humble’s focus will be on school/mass shootings.
Humble’s 40 years in public health includes more than two decades at the Arizona Department of Health Services, where he served in various roles including director from 2009 to 2015. He continues his involvement in health policy as executive director for the AZPHA.
AAUW is a leading voice promoting equity and education for women and girls. Since its founding in 1881, AAUW members have taken positions on fundamental issues of the day, including education, social, and economic advocacy.
Membership is open to anyone holding an associate's degree, bachelor's or higher degree from a regionally accredited college or university.
Sun City area residents will get a chance to see the new facilities for Olive Branch Senior Center.
The facility made the move to a renovated building on Banner Health property on 103rd Avenue just north of Grand Avenue in April. Officials will host an open house 1-3 p.m. Thursday, June 22 at the new location, 13049 N. 103rd Ave., Sun City.
The new location, in a former Banner storage building, is a 25,000-square-foot facility and is three times bigger than the previous location. The Banner Olive Branch Senior Center works to maintain and improve seniors’ nutrition as an essential service. According to Banner Olive Branch Senior Center officials, Olive Branch strives to help older adults maintain health and independence and avoid complications from chronic health conditions.
According to America’s Health Rankings, 14.7% of adults 60 and older in Arizona are experiencing food insecurity. Banner Olive Branch Senior Center offers food programs that address food insecurity that many homebound, low-income and disabled in the Sun Cities seniors face.
The five programs include the food pantry program, where seniors get to visit the food pantry daily to pick free groceries for individuals. The new food pantry is much larger with state of the art shelving for easy picking, as well as large industrial sized coolers for individuals to pick cold items. The Mobile pantry comes once per month with a semi-truck delivery from St. Mary’s Food Bank that offers all community members bags of food. Last year the food pantry collected and distributed more than 1 million pounds of food. As recently as April 14, a record 192 people visited the pantry.
In the old facility, the cooler and freezer areas were maxed out, so having a full large walk-in refrigerator and larger freezer area is a luxury, according to Dawn Gielau, Banner Olive Branch Senior Center director.
Volunteers had a more challenging time at the old facility. But with the new scale and storage spaces, the process is much easier and can cut back on the amount of lifting for volunteers, she added.
The home-delivered meals program delivers hot, nutritious meals delivered to homebound seniors, which will be made in the brand new kitchen by staff and volunteers. Delivery staff also provides wellness checks during services and averages 200 meals per day.
The congregate meals program makes meals for individuals in the dining room.
“Now the seniors can choose what they want to eat on this serving station and serve themselves,” Gielau said.
Jodie Snyder, Banner Health marketing and public relations, said the serving station also gives the seniors a sense of independence.
The older location held 160 seniors in the dining room, while now 208 seniors can dine together. Last year, the facility averaged 80 congregate meals per day. The takeout program is also an option for seniors who visit the center.
Currently, the breakfast program is available every week day.
On top of the food program, Banner Olive Branch Senior Center offers health screenings, counseling, transportation, legal assistance and educational outreach.
The new facility has two health rooms thanks to a grant from the National Council on Aging Wellness Center. Gielau said the Senior Center will host four flu and COVID booster clinics this fall.
A movie room complete with a large television and furniture, library and a chair exercise room for seniors to have an opportunity for fitness are all available in a dedicated space.
Also located in the dining room, a stage is available for speakers, entertainers and the Monday Mending Group, who repair clothes on-site.
Call 623-465-6000.
Reporter Jennifer Jimenez can be reached at jjimenez@iniusa.org. We’d like to invite our readers to submit their civil comments, pro or con, on this issue. Email AZOpinions@iniusa.org.
Sun City lake work moves to phase 3
The Daily Independent at YourValley.nethttps://www.yourvalley.net/stories/sun-city-lake-work-moves-to-phase-3,409322
Independent Newsmedia/Rusty BradshawPosted Monday, July 10, 2023 7:00 am ...
Independent Newsmedia/Rusty Bradshaw
Posted Monday, July 10, 2023 7:00 am
Viewpoint Lake10626 W. Thunderbird Blvd.Sun City, AZ View larger map
The work on Viewpoint Lake in Sun City moved on to another phase.
With the slopes covered by liner and concrete banks though nearly all of phases 1 and 2, workers completed the liner on phase 3. The former phases are near Lakeview Center, 10626 W. Thunderbird Blvd., and around Emerald Point, Cameo Drive, Bayside Road and some on Kannapali Point, respectively. Now liner is installed from the tip of Kannapali Point all the way around the east end of the lake to nearly the boat ramp at 105th Avenue.
Kevin McCurdy, Recreation Centers of Sun City interim general manager, said the work, being done by Pacific Aquascapes, appears to be on schedule to begin refilling the lake Friday, Aug. 4, with the expectation it will be full by the end of September.
Editor’s Note: We’d like to invite our readers to submit their civil comments, pro or con, on this issue. Email AZOpinions@iniusa.org.
Rusty BradshawNews Editor | Sun City & Sun City West@SunCitiesEditor
Rusty Bradshaw is a 40-year veteran of community journalism, having worked at newspapers in Wyoming, Oregon and Arizona. He has been with Independent Newsmedia 15 years.
Rusty earned a junior college certificate from Northwest College in Powell, Wyoming and a bachelor of science degree from Eastern Oregon University in LaGrande Oregon.
An avid football fan, Rusty also enjoys photography, reading, spending time outdoors and enjoying life with his wife. He also authored three books of fiction, “The Rehabilitation of Miss Little,” “Moist on the Mountain” and "Gorge Justice." Visit www.rustythewriter.org.
Sun City man learns the pitfalls of paying bills online
Gary Harperhttps://www.azfamily.com/2023/06/28/sun-city-man-learns-pitfalls-paying-bills-online/
SUN CITY, AZ (3TV/CBS 5) - Richard Custer may be retired, but he has no thoughts of slowing down. “What we decided to do is invest in real estate in the local area and do rental income,” he said.As a result, Custer spends his time remodeling homes which, of course, takes a lot of money. His cash flow suffered a setback recently when he was paying bills online and made a mistake. He was trying to send $1,015 to pay off his Discover credit card when he mistakenly hit EPCOR water and sent the sum to the water company i...
SUN CITY, AZ (3TV/CBS 5) - Richard Custer may be retired, but he has no thoughts of slowing down. “What we decided to do is invest in real estate in the local area and do rental income,” he said.
As a result, Custer spends his time remodeling homes which, of course, takes a lot of money. His cash flow suffered a setback recently when he was paying bills online and made a mistake. He was trying to send $1,015 to pay off his Discover credit card when he mistakenly hit EPCOR water and sent the sum to the water company instead. “So, I went in and I was kind of in a hurry, and Discover is right below the line for EPCOR,” he said. “I accidentally put it toward EPCOR and hit submit.”
He said he immediately realized the mistake and contacted EPCOR, only to be told they would return his money in 3 to 4 weeks. Richard said he believes that since EPCOR got his money in milliseconds, so why can’t they return it to him just as fast? “I’ve got two construction projects going on, and I need my money back. And they seem oblivious to that fact,” Custer said.
After waiting three weeks for his money, he finally contacted On Your Side to find out if they could expedite the return of the funds. In a statement, an EPCOR spokesperson told On Your Side that taking up to 4 weeks to return a consumer’s overpayment “is common industry practice and not specific to EPCOR.” The statement said that Custer’s refund is on its way and was processed in the appropriate timeframe.
After On Your Side’s involvement, Custer finally got his check on the 4th-week deadline, but he said that without On Your Side, he’s not sure how long he would have been waiting for the money to be returned. “It’s just not right that they can hold on to your money for that long and expect you to just wait,” he said.
You can read the full EPCOR statement to On Your Side below:
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