Billing can be a common source of confusion. Different companies have different storage container pricing, and fees may vary depending on where you look. Southwest Mobile Storage is always upfront and transparent about our rates, but you might have questions regarding other billing matters. The following are some of the most asked questions we receive about storage container billing.
15 FAQs About Storage Container Pricing and Billing
1. Can I get quotes for storage container pricing?
Yes. If you complete our quick Get a Quote form, one of our container experts will contact you with a price, assess your needs and answer any questions you may have. You can also start a live chat with Sammie, our virtual container assistant located in the bottom right of your screen or call the branch closest to your delivery location. We have branches in Arizona, Colorado and California, and can sell and modify containers nationwide.
2. Does SMS accept cash payments?
Yes. We accept cash payments; however, they must be paid in person and with exact change. Our branch locations can be found here.
3. Do I have to pay for my container upfront?
For sales, we don’t require payment for your portable office or shipping container until you’re ready to schedule delivery.
When modifying a container, storage container pricing is split into two payments. The first half of your quoted total is due before construction starts, and the second half is due upon scheduling your delivery.
4. Do you offer financing options?
No. We don’t offer financing when you buy a shipping container. All sales must be paid for in full prior to shipping unless you purchase a custom container. In that case, 50% is due before fabrication begins, and the other 50% is due before shipment unless other terms have been negotiated prior to sale.
5. Can I get a record of my payments?
Yes. You can get a record of your payment history by calling our corporate office and asking to speak to our billing department. See our service areas for contact information.
6. How can I make a payment?
There are three simple ways you can make a payment with us: on our website through our customer portal, by calling us, or by sending your payment and invoice in the mail. We accept checks, ACH/wire payments, and credit cards. We charge a 3% convenience fee for sales made with a credit card of $1,000 or more.
If you prefer to mail your payments instead of paying electronically through our customer portal, please send your payments to our corporate headquarters:
Southwest Mobile Storage
1005 N. 50th St.
Phoenix, AZ 85008
7. Why am I getting an invoice if I’m on auto-debit?
We like to provide invoices for your records, even if you’re signed up for auto-debit. We don’t want to confuse our customers about their payments, so we continue to provide invoices every time you’re billed. If you want to stop receiving them, or you’d like to see a record of your payments, email email@example.com, and we’d be happy to help you.
8. Do you accept payment with Zelle/Venmo/Cash App/Cryptocurrency?
No. We do not accept payments though these platforms, and we will never ask customers to pay using these specific methods. Scammers and fraudsters can use these platforms maliciously and take your hard-earned money. If someone on the phone is claiming to be from our company and they’re asking for payment through any of these — you’re not speaking to one of our representatives. Hang up and call us at 800-686-9114.
9. Do you prorate the rental payment?
For the first 28-day billing cycle, we require full payment. After this, we prorate your billing, meaning you’ll only pay for the days you use the container. Your rental term will end the day after you request container pickup. For container offices, we require a minimum rental period of two billing cycles.
10. I requested a pickup. Why am I still being billed?
You will continue to be billed until we have picked up your storage container and our billing process has been finalized. A final, paid invoice will be sent for your records with the prorate adjustment to the day after you called for delivery. If our driver arrives at your location and the container is not ready for delivery, you may have to pay a service fee.
Watch this video to learn how to prepare your Southwest Mobile Storage container for pickup.
11. Is there a fee if I pay by credit card?
You may or may not have to pay a fee on credit card purchases. It depends on your total billed amount. We don’t charge credit card fees for purchases under $1,000. However, we charge a 3% convenience fee for container purchases over $1,000.
12. When are my invoices due?
Invoices are due upon receipt unless otherwise specified on your invoice.
Residential customers must enroll in auto debit. We keep payment records for a minimum of seven years. If you’d like a copy of your payment history, email our billing department at firstname.lastname@example.org.
13. What type of credit cards do you accept?
We accept all major credit cards, including Visa, Mastercard, Discover and American Express. If you prefer paying by credit card, call us, and we’ll be able to process the transaction over the phone.
14. Are you transparent with your storage container pricing?
Yes. We disclose all our storage container prices and fees upfront and won’t charge you after your rental term unless we find damage other than normal wear and tear to your storage or office rental.
15. What is the monthly fee for storage at your location?
If you don’t have room to store your container, you can keep it at one of our locations. Rental fees vary by the size of the container and by branch location.